Returns & Refunds Policy

1. Strict No-Return Policy

At Fassence, all products are carefully inspected and quality-checked prior to dispatch. We maintain a strict No-Return Policy. Once an order is delivered, items cannot be returned, exchanged, or refunded due to change of mind, sizing preferences, or personal styling choices.

2. Non-Returnable Items

All items sold on Fassence are final sale and non-returnable, including but not limited to:

• Western wear, ethnic wear, and dresses.
• Lingerie and innerwear (strictly non-returnable for hygiene reasons).
• Sale, discounted, and promotional items.
• Accessories and customized items.

3. Damaged, Defective, or Incorrect Items

In the rare event that you receive an item that is damaged during transit, defective, or substantially different from what you ordered:

• You must report the issue to us within 48 hours of delivery.
• Send an email to fassenceofficial@gmail.com or message us on WhatsApp with your Order ID, clear photographs/unboxing video of the defect, and packaging labels.
• Requests submitted after 48 hours of delivery will not be eligible for review.

4. Resolution Process for Verified Issues

Once our quality assurance team verifies the damage or error:

• We will arrange a free replacement of the same item (subject to stock availability).
• If a replacement is unavailable, a full refund will be processed to your original payment method within 5–7 business days.

5. Order Cancellations

Orders can only be cancelled within 1 hour of placing the order before dispatch. Please refer to our Cancellation Policy for full details.

6. Contact Us

For any queries regarding this policy, please reach out to us:

• Email: fassenceofficial@gmail.com
• WhatsApp: +91 86608 45423