Returns & Refunds

1. Return Eligibility

We want you to love your Fassence purchase. If you are not completely satisfied, you may return eligible items within 7 days of delivery, subject to the following conditions:

• The item must be unused, unworn, and unwashed.
• All original tags, labels, and packaging must be intact.
• The item must be in its original condition with no alterations.

2. Non-Returnable Items

The following items are not eligible for return:

• Innerwear and lingerie (for hygiene reasons).
• Items marked as "Final Sale" or "Non-Returnable" on the product page.
• Customised or personalised items.
• Items with missing tags or showing signs of use.

3. How to Initiate a Return

To request a return, please follow these steps:

• Email us at fassenceofficial@gmail.com with your order number, the item(s) you wish to return, and the reason for return.
• Our team will review your request and respond within 1–2 business days.
• Once approved, we will arrange a reverse pickup or provide return shipping instructions.

4. Refund Process

• Refunds are processed once the returned item is received and inspected.
• Approved refunds will be credited to the original payment method within 5–7 business days after inspection.
• Shipping charges (if any) are non-refundable.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photographs of the damage. We will arrange a replacement or full refund at no additional cost.

7. Contact Us

For any return or refund queries, reach out to us at fassenceofficial@gmail.com