Privacy Policy
Last updated: 20 August 2026
1. Information We Collect
When you visit or make a purchase from Fassence, we collect certain information, including:
- Personal Information: Name, email address, phone number, shipping and billing address.
- Payment Information: Payment details are processed securely through Razorpay. We do not store your card details on our servers.
- Device Information: Browser type, IP address, time zone, and cookies installed on your device.
- Order Information: Products purchased, order history, and transaction details.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders.
- Communicate with you about orders, shipments, and customer support.
- Send promotional emails and offers (you can unsubscribe at any time).
- Improve our website, products, and customer experience.
- Comply with legal obligations and prevent fraudulent transactions.
3. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can manage cookie preferences through your browser settings.
4. Sharing Your Information
We may share your personal information with:
- Payment Processors: Razorpay, for processing online payments securely.
- Shipping Partners: To deliver your orders.
- Analytics Providers: To help us understand website usage and improve our services.
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology and processed through Razorpay's PCI-DSS compliant infrastructure.
6. Your Rights
You have the right to:
- Access and receive a copy of the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data, subject to legal obligations.
- Opt out of marketing communications at any time.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at fassenceofficial@gmail.com